Shipping Policy

We ensure that our service does not finish upon payment. We believe in a happy journey from point A to B in all endeavours. Henceforth, we offer extensive and safe shipping methods both domestically and internationally. At QIAYA we understand the importance of hassle free shipping and are able to offer a range of trusted shipping options that meet the criteria of your order. All shipping orders are insured and tracked giving peace of mind, but also we offer strict packaging specifications on your orders.

ORDER SCHEDULE

The expected time frame of all orders is divided into 2 parts: Processing time: within 48 hours(excluding weekends and holidays)Shipping time: 3~5 business days via FedEx / UPS Ground / USPSIf you have any other questions, please email us at tina@qiaya.net

TRACKING

When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24-48 hours to update. If after 48 hours your parcel tracking number location hasn’t been updated, please email us at tina@qiaya.net.

DELIVERY METHOD

We are unable to accommodate custom requests for deliveries, such as calling in advance, scheduling delivery dates, or leaving the package in a specific location. Any such requests will have to be arranged by the customer with the carrier directly after placing the order and receiving the tracking number.

SHIPPING REGIONS

QIAYA at present only has the capacity to ship orders within The United States (Kindly be noted we cannot offer the delivery to Alaska, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific).